FAQS

Important

When can I access the UX Hustle Summit platform?

The UX Hustle Summit 2020 will be kicked off at 3 pm US EST on September 25. We will open the conference platform, hosted on Hopin, to all attendees to get familiar with the site ONE HOUR earlier, at 2 pm US EST. During which you can explore the sponsor booths at the Expo, networking in the networking area or the designated session areas. At 3 pm, you'll want to head to the main stage for the opening talk!

Please watch a quick UX Hustle Summit demo video to get a glimpse of HopIn before September 25.

How can I access the UX Hustle Summit platform on September 25 & 26?

(1) If you have registered but did not sign back yet, please log in to https://hopin.to/ and find UX Hustle Summit under ‘Next Event” in your Hopin account homepage. Click “Enter Event” blue button on the right when you see a reception page (This button will show up ONE HOUR before the conference starts at 2 PM US Eastern Time).

(2) If you have registered and signed in, go to https://hopin.to/events/ux-hustle-summit and click “Enter Event” blue button to join (This button will show up ONE HOUR before the conference starts at 2 PM US Eastern Time).

(3) If you have not yet registered for the conference, follow the instructions on this page: https://hopin.to/events/ux-hustle-summit.

What technology do I need to prepare for the conference?

Here are a few tips to equip yourself with a smoother conference attendance experience:

  • Join from a compatible browser. Hopin works the best on Chrome (highly recommended) and Firefox. Make sure your browser is up to date. Please note that Hopin is not compatible with Safari, Internet Explorer, or Edge.
  • Check your internet speed and network. We recommend a minimum of 5mbps download and 2mbps upload. Ideally, we recommend 30mbps download and 10mbps upload or higher for the best quality - test your speed here.
  • If you are using a VPN (network) or device provided by your employer, please ensure your device can access and share your camera and microphone.
  • Ensure you can access the following website domains to use Hopin: *.hopin.to;*.tokbox.com;*.pusher.com;*.herokuapp.com;*.mux.com;*.twilio.com.
  • You may have to check with your IT department if using a device or network provided by your employer.
  • Restart your computer before joining the event. This ensures that there are no other video applications holding onto audio or video for any reason.
  • Please use headphones when participating on-screen. This will help eliminate echo and feedback.

Access

Can I stay on the conference platform to network with other attendees after each day's talks are complete?

Yes, although the conference-wide activities are scheduled 3pm - 7pm and 9am - 1pm respectively, you can take advantage of the conference platform to network with other attendees by chat or 1:1 video calls on Hopin after the talks are completed. However, limited/delayed tech support from the UX Hustle team may occur beyond the conference-wide activities timeframe. 

The conference site on Hopin will be completely closed after 2 pm ET on September 26.


Will the conference be recorded? Can I access the recordings afterward?

While we highly encourage attendees to join the live conference and interact with each other, we understand that some of our attendees may not be able to attend the full conference due to time differences. The talks taking place on the Main Stage will be recorded and posted online after the conference. Please give us about a week to gather the recordings and place them in a location for attendees to access. We will send an email to all attendees with instructions to access recordings and materials once the recordings have been uploaded.We will update attendees if we would be able to share breakout session recordings online upon the completion of the virtual conference.

TEch Troubles

If I run into a technical problem, what can I do?

For general technical questions, please try these steps (in order):

  1. Check if you are using Chrome (highly recommended) and Firefox web browser
  2. Refresh your page
  3. Quit and relaunch your browser
  4. Restart your computer
  5. Join the event in a different browser (e.g.: switch from Chrome to Firefox)

If there is anything beyond self-troubleshooting could help, please go to the Tech Support Booth located in the EXPO area for further assistance.

What can I do if I lose sound or can’t share my audio/video?

Please try these steps (in order):

  1. Check if you are using Chrome (highly recommended) and Firefox web browser
  2. Refresh your browser
  3. Ensure your browser's permissions are granted to have access to your camera and microphone (in Chrome, type into the URL bar: chrome://settings/content). If you're on a Mac, ensure your browser has permission to record your screen (open your computer's System Preferences > Security & Privacy > Screen Recording > find your browser in the list and check the box)
  4. Quit and relaunch your browser
  5. Restart your computer
  6. Join the event in a different browser (e.g.: switch from Chrome to Firefox)